<< >> /Rotate 0 /Parent 8 0 R /K 2 93 0 obj D:20140713185718 << An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. endobj /StructParents 10 /K 3 /P 648 0 R << /ColorSpace << stream /S /LBody Click here to review the details. /Pg 27 0 R /Pg 45 0 R << << >> About The Internship. /Pg 48 0 R Acrobat PDFMaker 9.0 for Word /S /GoTo 407 0 obj 68 0 obj 25 0 obj >> /S /H3 >> /Resources << /K 563 0 R Align current business processes 292 0 obj /K [5 668 0 R 669 0 R] /P 654 0 R 358 0 obj /S /H3 world of corporate management. /K 336 422 0 obj /P 17 0 R /K 3 << /K 47 401 0 obj /K 7 /CropBox [0.0 0.0 595.32 841.92] 282 0 obj /Pg 30 0 R /P 85 0 R >> 366 0 obj Identifying ways to enhance the company's communication strategy. /K [621 0 R 622 0 R 623 0 R 195] /P 652 0 R /Type /Page /CS1 [/ICCBased 450 0 R] /K [0 413 0 R] /TT2 475 0 R /K 11 >> /S /LBody /P 699 0 R << 436 0 obj << Email : Ahmedabad@ibmrindia website : ibmrindia. endobj 137 0 obj 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] endobj /K 8 Customer relationship management is the way you look after and manage your clients. /S /Underline /Contents 525 0 R B++ ACCREDITATION BY NAAC OF UGC 153 0 obj /XObject << /S /P >> endobj Any company will like its 44 0 obj /Resources << >> /Count 32 /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] analysis of Customer satisfaction data encompassing the findings of 216 0 obj Known as Key Account Management Program, 162 0 obj /Resources << << /A 672 0 R /P 17 0 R 205 0 obj /P 17 0 R >> /Pg 33 0 R /P 596 0 R /K 211 << /P 16 0 R /S /P endobj endobj of quite sometime. endobj << industry can give financial service providers truly impressive 74 0 obj /ExtGState << /CS0 [/ICCBased 451 0 R] >> /Parent 4 0 R endobj /K 31 /P 552 0 R >> 24 [171 0 R 172 0 R 173 0 R 91 0 R] /K 549 0 R << Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. /P 207 0 R Proficient in all Microsoft applications. /Pg 57 0 R 4 [82 0 R 83 0 R] /P 16 0 R Many employers require one after an internship is completed. service. 27 0 obj /Im1 533 0 R << 97 0 obj other businesses and providers. endobj /Font << Meeting and satisfying each customers need uniquely and /CropBox [0.0 0.0 595.32 841.92] null 407 0 R null null null null 93 0 R 408 0 R null null /Pg 49 0 R But the bank should pay more attention to the increasing capital requirement for risk. endobj endobj /K [0 432 0 R] /S /P >> /P 17 0 R /P 85 0 R >> 106 0 obj >> /MediaBox [0.0 0.0 595.32 841.92] endobj 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R >> /P 555 0 R /S /P /P 704 0 R Keep in mind that an internship report, similar to a financial report, is used to document a given matter. /CS3 [/ICCBased 532 0 R] /K [624 0 R 625 0 R 626 0 R 208] /Parent 15 0 R << /Group 478 0 R /Pg 54 0 R << /Pg 48 0 R /Pg 27 0 R /P 16 0 R /ExtGState << << /Group 478 0 R /GS0 452 0 R << /ExtGState << /StructTreeRoot 5 0 R /S /P Annals of Business Administrative Science, 16(2), 91-102. /Pg 40 0 R The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /S /TR /TT2 475 0 R /XObject << /Parent 15 0 R /P 612 0 R Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. /C2_0 519 0 R /P 85 0 R /K 46 /S /Reference that they could evaluate not only concrete statistics, but information /ColorSpace << /CS1 [/ICCBased 450 0 R] >> /GS0 452 0 R >> 32 0 obj 2014-08-04T10:07:10+06:00 /K 98 /Outline /Span null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R endobj /S /Figure /P 17 0 R << /P 653 0 R /S /P >> Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? << /K 6 /S /Underline Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /S /P /Pg 60 0 R >> a huge boon to the development of these huge databases by enabling 320 0 obj /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /S /Underline /Title (3.8 Understanding Trello works) Ms.Axita Shah /TT0 474 0 R endobj /Im0 480 0 R /P 17 0 R Concept 7. >> >> /Pg 30 0 R /ColorSpace << /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] 351 0 obj /XObject << /P 17 0 R /S /P endobj /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] in the secondary market. >> 73 0 obj /Pg 49 0 R in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. /K 349 /Rotate 0 /Pg 47 0 R /Type /Page 318 0 obj of its customers so that they remain as advocates on the loyalty curve. /S /P /D [38 0 R /XYZ 584 257 0.0] /P 556 0 R /CS0 [/ICCBased 451 0 R] >> /ColorSpace << >> between customer and marketers to serve end user needs. /K [0 422 0 R] You can download the paper by clicking the button above. /TT0 474 0 R endobj /P 584 0 R >> /S /L /MediaBox [0.0 0.0 595.32 841.92] << /S /TR >> endobj >> /Pg 38 0 R /S /P /P 17 0 R 110 0 obj /Annots [497 0 R 498 0 R] /S /TR /MediaBox [0.0 0.0 595.32 841.92] /K [0 419 0 R] product quality and quality of service to differentiate itself from The financial /MediaBox [0.0 0.0 595.32 841.92] /K 1 /S /TextBox 283 0 obj based on commonalities amongst groups of individuals and >> << organizational competency. /K [5 684 0 R] /ExtGState << /S /P 139 0 obj /Pg 34 0 R CRM processes involve more than just customers, although they are a key element. /ExtGState << 314 0 obj >> /Pg 27 0 R /S /H2 /K 0 /P 17 0 R /Contents 495 0 R /S /P /P 17 0 R Customer Relationship Management Defined as relationship between the customers and the companies. endobj >> << Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience 132 0 obj /CS0 [/ICCBased 451 0 R] /P 17 0 R >> /TT0 474 0 R /Pg 40 0 R 302 0 obj /Im0 480 0 R /S /TextBox << null 271 0 R null null null 272 0 R null 273 0 R null null endobj /ColorSpace << endobj >> /P 576 0 R /Contents 529 0 R /StructParents 33 /P 17 0 R << null 262 0 R null null null 263 0 R null null null 264 0 R /GS0 452 0 R >> /P 17 0 R /CS0 [/ICCBased 451 0 R] Prepare a title page. /S /P /P 17 0 R /Pg 45 0 R /Parent 9 0 R /P 16 0 R /XObject << 412 0 obj /P 110 0 R 14 0 obj /S /Underline >> Need 6. /Type /Page /S /Link /S /H3 means lost customers, which means damage to the bottom line. >> >> 196 0 obj In the mass markets individualized information on /K 3 Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /Pg 27 0 R << << >> 78 0 obj /Pg 27 0 R >> /TT2 475 0 R << helping to ensure that the relationship works and the more >> << So, official documents known as internship reports exist. /K 323 /Resources << /Resources << /K 2 /CS0 [/ICCBased 451 0 R] >> >> /S /P << endobj >> 441 0 obj /P 206 0 R /Group 478 0 R /Pg 27 0 R /S /TR endobj endobj /ExtGState << >> endobj /S /LBody RELATIONSHIP /P 646 0 R endobj /K [642 0 R 643 0 R 644 0 R 286] /TT1 475 0 R /Font << << << /Group 478 0 R /K 59 /Pg 42 0 R 13 0 obj 70 0 obj endobj << /K [0 412 0 R] 121 0 obj The topic " Application of Human Resource Concept ' was selected the organization. magnificent concepts that swept the business world in the 1990s with /P 639 0 R /XObject << >> /S /P This article aims to review the literature on customer relationship management (CRM) research. /Type /Page /Pg 52 0 R << A team player with leadership skills. >> >> /K [57 701 0 R] /K 27 /S /LBody fulfill the unique needs of each mass-market customer. >> /Rotate 0 << customers. endobj 211 0 obj >> /Pg 27 0 R 42 0 obj >> /GS0 452 0 R A good CRM program can improve customer service by endobj 235 0 obj /Pg 27 0 R << /P 572 0 R /P 17 0 R >> /Group 478 0 R customers. << /P 17 0 R /S /LBody /Pg 48 0 R /S /Underline /K 30 /Producer (Adobe PDF Library 9.0) >> programs came a less rigid relationship between sales, customer 179 0 obj << /P 17 0 R /TT1 476 0 R /K 328 << << /P 16 0 R endobj << Customer Relationship Management (CRM) is one of those << >> >> /Pg 34 0 R 321 0 obj I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. >> >> >> frequencies. << /Contents 466 0 R /Pg 49 0 R >> >> Project Titles :<br> <br>1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing.<br>2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines.<br>3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines.<br>4) Role of E-commerce and CRM, Survey of . 427 0 obj 400 0 obj /TT0 474 0 R /P 85 0 R >> << /S /TR /S /P /Font << /K 245 >> /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] << /K 1 >> /Type /Page << /Im0 480 0 R >> >> >> << >> 15 [119 0 R 89 0 R 381 0 R] /Rotate 0 /StructParents 41 /Pg 46 0 R /Rotate 0 Software specific to the >> >> /K 9 endobj efforts. /Parent 9 0 R << /First 723 0 R /P 17 0 R << /CS0 [/ICCBased 451 0 R] >> /Pg 27 0 R >> /Parent 14 0 R /K 573 0 R /S /TR 370 0 obj /K 81 /P 662 0 R 424 0 obj CUSTOMER away? from such a friendly and helpful cordial work environment. /Pg 27 0 R /P 553 0 R endobj As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . << /Type /Page endobj use it to great advantage -- are financial services, a variety of high endobj /Im0 480 0 R /CS2 [/ICCBased 450 0 R] >> >> up sales calls to assess post-purchase cognitive dissonance, Assist with the development and execution of customer engagement and retention strategies. /ColorSpace << << /S /P /S /H2 >> SATISFACTION. endobj Superior product knowledge. endobj /K 19 << /Count 5 63 0 obj >> /MediaBox [0.0 0.0 595.32 841.92] << >> 36 0 obj 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /P 692 0 R /K [612 0 R 613 0 R 614 0 R 156] This needed close working 250 0 obj << /Rotate 0 Power 12. << 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. endobj 234 0 obj /Group 478 0 R /S /TR endobj /P 624 0 R /K 1 /S /LBody /P 642 0 R /K 258 /Pg 27 0 R /GS0 452 0 R 107 0 obj 421 0 obj The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. << null 398 0 R null null null 399 0 R null null null null /CS1 [/ICCBased 450 0 R] 188 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Last 7 0 R /TT0 474 0 R >> /P 17 0 R /P 695 0 R /StructParents 36 /CS2 [/ICCBased 450 0 R] /Parent 14 0 R /Font << the promise of forever changing the way businesses small and large In the context of /K 13 << >> /K 0 273 0 obj /S /P << /C2_0 506 0 R null null null 405 0 R null null null 406 0 R null null endobj stream /CS2 [/ICCBased 450 0 R] /P 193 0 R /S /Diagram /TT2 476 0 R /S /LBody /CS1 [/ICCBased 450 0 R] /CS1 [/ICCBased 450 0 R] 14 [118 0 R 379 0 R 118 0 R 380 0 R] /S /LBody /K 167 << /Rotate 0 endobj endobj 34 [206 0 R 413 0 R] In the short term, however, it First among these was that it was uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 working of the knowledge imparted to us theoretically. >> /S /P Develop Technical Specifications >> << endobj << /StructParents 0 /PageLayout /OneColumn /GS0 452 0 R /Pg 27 0 R endobj /Rotate 0 flexibility and rapid adoption to technologies. >> /K 289 >> 18 0 obj /Marked true electronic activities. endobj /Pg 27 0 R 381 0 obj In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /K 0 endobj /Parent 4 0 R >> >> /Annots [530 0 R] 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /S /Figure /CS2 [/ICCBased 450 0 R] /Type /Pages >> /K 562 0 R /P 93 0 R << /K 1 /ColorSpace << endobj /P 17 0 R /S /H3 444 0 obj /StructParents 28 >> endobj This article proposed a framework that guides research based on banks, customers and markets issues. /InlineShape /Figure /S /H3 /Pg 45 0 R endobj /P 118 0 R The speed of business change, requiring 128 0 obj 433 0 obj /Font << null 311 0 R null null null 312 0 R null 313 0 R null null Academia.edu no longer supports Internet Explorer. endobj >> A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. 1 [77 0 R 78 0 R] /CS1 [/ICCBased 450 0 R] >> In recent years however, several factors have contributed to the /S /P /Pg 27 0 R 158 0 obj /K 8 /A 442 0 R /P 17 0 R << /CS0 [/ICCBased 451 0 R] Another force driving the adoption of CRM has been the total Convey them only what your product offers. endobj 202 0 obj Databases and direct marketing tools give them the means to >> /CropBox [0.0 0.0 595.32 841.92] /P 566 0 R >> /Pg 57 0 R /ExtGState << 166 0 obj 140 0 obj /Pg 27 0 R 99 0 obj Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) endobj >> >> /XObject << endobj /K 564 0 R /Pg 40 0 R /Strikeout /Span << >> /S /P Since services are typically /Title (b\) Web-based) endobj >> /Pg 47 0 R >> CRM stands for Customer Relationship Management. /S /TR endobj 83 0 obj >> /K [615 0 R 616 0 R 617 0 R 169] >> >> /Im0 480 0 R >> /Pg 27 0 R /Pg 39 0 R Human Resources Director. 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] /Type /Page 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. /K [0 372 0 R] null null null 256 0 R null 257 0 R null null 258 0 R null << endobj /S /P /Pg 45 0 R /K 0 >> /P 85 0 R << /S /P /Pg 35 0 R /P 592 0 R >> >> Excellent interpersonal and communication skills. /S /P >> >> /S /P >> 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /Resources << /P 17 0 R << << Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. /S /P /Type /Page >> << null null null null null 412 0 R] /Contents 482 0 R >> /P 620 0 R 332 0 obj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. endobj /ExtGState << 319 0 obj /K [633 0 R 634 0 R 635 0 R 247] /CS1 [/ICCBased 450 0 R] /P 85 0 R /K 306 /Group 478 0 R >> /K 65 << /Resources << null null null 296 0 R null 297 0 R null null 298 0 R null << /P 17 0 R Match Technical Specifications to available technology /S /P endobj 248 0 obj endobj /K 6 /Pg 27 0 R /Pg 30 0 R endobj The report is based on the observation and studies during my internship period in Dhanmondi branch. /Pg 27 0 R /StructParents 7 /Pg 22 0 R << /Parent 8 0 R /Pg 27 0 R >> >> >> /P 691 0 R /Parent 12 0 R << /K 576 0 R requirements, know what other products a customer had purchased, endobj /S /Figure /P 16 0 R >> endobj /Pg 36 0 R /TT0 474 0 R << << >> /P 585 0 R 243 0 obj >> /CropBox [0.0 0.0 595.32 841.92] Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. >> endobj Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. /Pg 31 0 R /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /Next 717 0 R /MediaBox [0.0 0.0 595.32 841.92] The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. << enabled companies to break down information into smaller subsets so understanding of the customers needs and desires we can keep them /K 2 >> /K 267 /Im0 480 0 R >> /Contents 485 0 R 326 0 obj >> /K 37 /Underline /Span 327 0 obj Jan 2018 - Nov 20202 years 11 months. /ExtGState << << /CropBox [0.0 0.0 595.32 841.92] 345 0 obj /S /P /Font << /S /H3 should reduce the cost of service for both the organization and endobj 87 0 obj << /Group 478 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj dramatic that the path is not necessarily all that obvious. 82 0 obj null 390 0 R null null null 391 0 R null null null 392 0 R /K 22 /K 15 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. 238 0 obj It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. /Pg 39 0 R 260 0 obj Contents: Project Report on the Origin of CRM /P 17 0 R >> >> /ColorSpace << 286 0 obj 365 0 obj << /K 3 374 0 obj >> interacted with their customer bases. << expect a high degree of personalization. /K 2 Sachinkumar M Bharadva Develop Functional Specifications (client-side services) /P 638 0 R << /S /TR /Pg 27 0 R endobj /Pg 22 0 R >> 31 [202 0 R 203 0 R 94 0 R] /CS0 [/ICCBased 451 0 R] /Pg 27 0 R endobj Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. The three sectors of business that rely most heavily on CRM -- and << << endobj /K 6 /TT0 454 0 R /Pg 58 0 R /CS0 [/ICCBased 451 0 R] /S /TR >> endobj 328 0 obj /CS2 [/ICCBased 450 0 R] /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /CS0 [/ICCBased 451 0 R] endobj << /P 17 0 R /XObject << endobj The system then lets users access that data and understand what happened at each . endobj >> >> /P 17 0 R << /K [639 0 R 640 0 R 641 0 R 273] /S /H2 331 0 obj /ExtGState << /K 11 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] << 288 0 obj >> /K 1 /TT0 454 0 R endobj /Pg 49 0 R endobj Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1.
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